Support Dashboard Overview
Introduction to the support ticket management system
Support Dashboard Overview
The Support Dashboard provides a centralized inbox for managing all customer support requests. View, respond to, and track tickets in one place.
Key Features
- Split View Layout - Ticket list on the left, details on the right
- Real-time Updates - Automatic refresh of ticket list
- Resizable Panels - Customize the layout to your preference
- Pagination - Navigate through large ticket lists (8 per page)
- Quick Actions - Resolve, archive, edit, and delete tickets
Ticket Information
Each support ticket shows:
- Customer Name/Email - Who submitted the request
- Subject - The ticket title/summary
- Description - Initial ticket content
- Status - New, Open, In Progress, Resolved, or Closed
- Priority - High, Medium, or Low
- Category - Bug Report, Feature Request, General, Billing, or Account
- Message Count - Number of replies in the conversation
- Created Date - When the ticket was submitted
Status Indicators
- New - Blue badge, unread indicator dot
- Open - Yellow badge
- In Progress - Orange badge with spinner
- Resolved - Green badge with checkmark
- Closed - Gray badge with checkmark
Priority Levels
- High - Orange badge with left border indicator
- Medium - Yellow badge
- Low - Gray badge
Navigation
- Click any ticket in the list to view details
- Use the search bar to find specific tickets
- Filter by status or priority
- Switch between Inbox and Archive views
- Use pagination to browse through pages
Integrations
The Support Dashboard integrates with:
- Jira - Create Jira issues from tickets
- Jira Service Desk - Create service desk tickets
- Linear - Create Linear issues from tickets
Getting Started
- Navigate to the Support Dashboard from the sidebar
- Review incoming tickets in the inbox
- Click on a ticket to view the conversation
- Update status, priority, or category as needed
- Reply to customers or add internal notes
- Resolve tickets when complete
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