Search and Filter Tickets

Search and Filter Tickets

Quickly find the tickets you need using powerful search and filtering capabilities.

Searching Tickets

Use the search bar to find tickets by:

• Customer Name - Search by submitter's name
• Email Address - Search by submitter's email
• Subject - Search by ticket title
• Description - Search within ticket content

How to Search

1. Locate the search bar at the top of the ticket list
2. Enter your search term
3. Results update automatically as you type
4. Clear the search to show all tickets again

Filtering by Status

Filter tickets by their current status:

• All Status - Show all tickets regardless of status
• New - Only show unviewed tickets
• Open - Show actively being worked on tickets
• In Progress - Show tickets currently being addressed
• Resolved - Show completed tickets
• Closed - Show archived/finished tickets

Filtering by Priority

Filter tickets by priority level:

• All Priority - Show tickets of any priority
• High - Show urgent tickets
• Medium - Show standard priority tickets
• Low - Show lower priority tickets

Inbox vs Archive

Switch between two views:

• Inbox - Shows active, non-archived tickets
• Archive - Shows archived tickets only

Combining Filters

Filters work together:

• Search + Status + Priority = Very specific results
• All filters update the list in real-time
• Clear filters individually or reset all at once

Ticket Counters

The header displays:

• Total ticket count
• Open tickets count (New, Open, In Progress)

Tips for Efficient Searching

• Use email addresses for precise customer searches
• Filter by "New" status to prioritize unread tickets
• Filter by "High" priority for urgent issues
• Switch to Archive view to find old tickets