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Customizing voting and categories

February 20, 2026

Learn how to customize voting behavior and organize feedback with categories to better understand user priorities.

Customizing Voting and Categories

Make your feedback boards work better for your specific needs by customizing voting behavior and organizing submissions with categories.

Setting Up Categories

Categories help organize feedback submissions, making it easier for users to find relevant ideas and for you to analyze feedback patterns.

  1. Go to your board settings

  2. Select "Categories" from the configuration menu

  3. Add categories that make sense for your product:

    • Feature Requests

    • Bug Reports

    • UI/UX Improvements

    • Performance Issues

    • Integration Requests

  4. Assign colors to each category for visual clarity

  5. Save your changes

Configuring Voting

Voting helps identify which ideas matter most to your community. You can customize how voting works:

Voting Options

  • Single vote per idea - Users can vote once per submission

  • Multiple votes - Allow users to distribute votes across multiple ideas

  • Vote limits - Set a maximum number of votes per user (e.g., 10 votes total)

Voting Display

  • Show vote counts - Display the number of votes publicly

  • Hide vote counts - Keep vote counts private (only visible to admins)

  • Sort by votes - Automatically prioritize submissions by popularity

Best Practices

  • Keep categories balanced - Don't create too many categories (5-8 is a good range)

  • Use clear, specific names - Avoid overlapping categories

  • Set reasonable vote limits - Too few votes limit participation; too many dilute the signal

  • Monitor category distribution - Review which categories get the most activity and adjust as needed

Tips for Success

  • Start simple - Begin with basic categories and voting, then iterate based on usage

  • Communicate changes - Let users know when you update voting rules or add new categories

  • Review regularly - Check voting patterns and category usage monthly

Categories and voting are powerful tools for understanding your users' priorities. Next, learn how to embed feedback widgets to make it even easier for users to participate.