Status Types and States
Learn about the different status types, incident states, and impact levels used in Status Pages
Status Pages use different status types to communicate the health of your system and individual services. Understanding these statuses is essential for effective incident communication.
Overall System Status Types
Operational
Color: Green (#10b981)
Icon: Check Circle
Description: All systems are functioning normally. No issues detected.
Degraded Performance
Color: Amber (#f59e0b)
Icon: Alert Triangle
Description: Systems are operating but with reduced performance or minor issues. Service is still available but may be slower than usual.
Partial Outage
Color: Orange (#f97316)
Icon: Alert Triangle
Description: Some services or functionality is unavailable. Users may experience errors or degraded experience for certain features.
Major Outage
Color: Red (#ef4444)
Icon: X Circle
Description: Critical system failure. Most or all services are unavailable.
Maintenance
Color: Amber (#f59e0b)
Icon: Alert Triangle
Description: Scheduled maintenance is in progress. Services may be temporarily unavailable or have limited functionality.
Incident
Color: Red (#ef4444)
Icon: X Circle
Description: Active incident requiring attention. Treated as a major outage.
Service Component Status Types
Individual services use the same status types as the overall system:
Operational - Service is running normally
Degraded - Service is running but with issues
Partial Outage - Some features of the service are unavailable
Major Outage - Service is completely down
Incident Status States
Incidents have states that indicate their current stage:
Active
Incident is currently being investigated or resolved. Status types:
Investigating - Initial investigation is underway
Identified - The issue has been identified and a fix is being prepared
Monitoring - A fix has been deployed and the team is monitoring for resolution
Resolved
Incident has been fixed and services have been restored.
Incident Impact Levels
Minor
Color: Gray (#6b7280)
Description: Limited impact on users. Affects a small subset of users or has minimal service degradation.
Major
Color: Amber (#f59e0b)
Description: Significant impact on users. Affects many users or causes notable service degradation.
Critical
Color: Red (#ef4444)
Description: Severe impact on users. Most or all users are affected, or service is completely unavailable.
Best Practices
Keep status updates clear and concise
Update status regularly during incidents (at least every 30 minutes)
Always mark incidents as resolved when services are fully restored
Use appropriate impact levels to set user expectations
Announce scheduled maintenance in advance when possible
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