Viewing Responses and Analytics

Viewing Responses and Analytics

Learn how to analyze survey responses, track performance, and export data.

Accessing Response Analytics

• From the survey list, click on any survey row
• This opens the Survey Responses page with analytics and individual responses

Overview Statistics

At the top of the responses page, you'll see key metrics:

• Total Responses: Number of completed survey submissions
• Questions: Total number of questions in the survey

Response Timeline

View daily response volume with an interactive area chart:

• Shows responses received per day
• Identify peaks and trends in response activity
• Hover over points to see exact counts

Individual Responses

Browse all survey submissions in a table format:

• Response ID: Unique identifier (first 8 characters shown)
• User: External user ID or "Anonymous" if not provided
• Fingerprint: Device/browser fingerprint for tracking
• Answers: Number of questions answered
• Date: When the response was submitted

Viewing Response Details

Click the eye icon on any response to see full details:

• Response ID: Full unique identifier
• User: External user ID
• Fingerprint: Complete fingerprint string
• Completed: Date and time of completion
• Answer Flow: Complete list of questions and answers in order
  • Question text and answer for each node
  • Result messages if configured
  • Shows the path the user took through the survey

Question Performance

Analyze how each question is performing:

• Question Type: Type indicator badge
• Question: Full question text
• Responses: Total answers received
• Rate: Response rate as percentage
• Breakdown: For multiple choice/checkboxes, see answer distribution
  • Visual bar showing percentage of each answer
  • Count and percentage for each option
  • Color-coded for easy identification
• Result: If configured, shows the result message for that question

Top Paths

Understand common user journeys through your survey:

• Path Description: Text description of the journey (e.g., "Yes → Yes → No")
• Percentage: What percent of users took this path
• Visual Bar: Horizontal bar showing relative popularity
• Pie Chart: Visual representation of top 5 paths

Exporting Data

Download all responses as a CSV file:

• Click the "Export CSV" button in the page header
• The file includes:
  • Response ID
  • User ID
  • Fingerprint
  • Created At timestamp
  • Answers (semicolon-separated)
• File is automatically downloaded with date in filename

Pagination

Navigate through responses using pagination controls:

• Shows range (e.g., "1-10 of 45")
• Use arrow buttons to move between pages
• Click page numbers to jump directly

When No Responses Exist

If a survey hasn't received responses yet:

• Overview stats will show 0 responses
• Response timeline will be empty
• Individual responses table will show empty state

Analytics Best Practices

• Regularly review question performance to identify confusing or poorly-phrased questions
• Use path analytics to understand common user journeys
• Export data periodically for backup or external analysis
• Track response timeline to identify peak engagement times
• Identify questions with low response rates for optimization
• Use breakdown data to inform decision-making