Survey FAQ

Frequently Asked Questions

What is a decision tree survey?

A decision tree survey is a type of questionnaire where the next question depends on the user's previous answer. This creates personalized paths through the survey based on responses. For example, if a user answers "Yes" to a question, they might see different follow-up questions than if they answered "No".

Can I change questions after collecting responses?

Yes, you can edit survey questions at any time. However, changing questions may affect how existing responses are interpreted. We recommend testing surveys thoroughly and only making changes when necessary.

What happens when I delete a survey?

Deleting a survey permanently removes it along with all collected responses. This action cannot be undone. Consider exporting your data before deletion if you need to preserve the information.

What's the difference between Live and Draft status?

• Live: The survey is publicly accessible and can receive responses from users
• Draft: The survey is hidden from the public. You can still preview and edit it, but users cannot submit responses

How do I embed a survey in my website?

You can share your survey using its public link. Click the "Copy Link" button on any survey or in the survey builder header. You can then use this link in emails, embed it in an iframe, or direct users to it from your application. For programmatic embedding, refer to the Survey API documentation.

Can I limit who can respond to a survey?

Surveys are publicly accessible by default when set to Live. You can control access by only sharing the link with specific users or integrating with your authentication system using the API. For advanced access control, use the external_user_id parameter when triggering surveys programmatically.

How many questions can a survey have?

There is no hard limit on the number of questions. However, we recommend keeping surveys concise (typically under 10-15 questions) for better completion rates. Long surveys tend to have higher drop-off rates.

What question types are available?

• Yes/No: Binary choice with branching logic
• Short Answer: Single-line text input
• Paragraph: Multi-line text input
• Multiple Choice: Single selection from options
• Checkboxes: Multiple selections from options
• Rating: Numeric scale (customizable range)

How do I create branching logic?

Use the Visual Logic Canvas in the Survey Builder. For Yes/No questions, drag from the "Yes" or "No" handles to different questions. For other question types, drag from the "Next" handle. Remember to save your connections using the Save button in the canvas.

Can I see who responded to my survey?

Survey responses include a device/browser fingerprint for tracking, but personal identification depends on how the survey was triggered. If using the API with an external_user_id parameter, you can identify users. Otherwise, responses are anonymous.

How do I export survey responses?

Navigate to a survey's responses page and click the "Export CSV" button in the header. This downloads all responses as a CSV file including response IDs, user IDs, fingerprints, timestamps, and answers.

What is the fingerprint in responses?

The fingerprint is a unique identifier generated from the user's device and browser characteristics. It helps identify unique respondents without requiring personal information. It's not a user ID but can help prevent duplicate submissions from the same device.

Can I translate my survey to multiple languages?

Currently, surveys support a single language. To provide multi-language support, you would need to create separate surveys for each language and direct users to the appropriate one based on their language preference.

How does branching work with multiple choice questions?

Multiple choice and checkbox questions use a single "Next" connection that applies regardless of which option is selected. If you need different paths based on specific choices, use multiple Yes/No questions to create the branching logic.

Can I add images or media to questions?

Currently, questions support text only. You can describe images in your question text or use the result message field to provide additional context. Media support may be added in future updates.

How do I customize the survey appearance?

Use the Theme Editor to customize colors, fonts, and styling. Click the "Theme Editor" button on the Surveys overview page or navigate to the survey customization settings in your project.