Support Integrations

Support Integrations

Connect your support workflow with Jira and Linear. Create issues directly from support tickets with one click.

Overview

Integrations allow you to:

• Streamline Workflows - Create issues without leaving the support dashboard
• Track Progress - Connect support tickets to development tasks
• Link Systems - Link between support and issue tracking
• Automate Creation - Quick issue creation from tickets

Jira Integration

Create Jira issues from support tickets:

• Jira Issues - Standard Jira tickets for bugs/features
• Jira Service Desk - Service desk tickets for support
• Automatic Mapping - Ticket data maps to issue fields
• Link Creation - Links support ticket to Jira issue

Creating Jira Issues

1. Open a support ticket
2. Click the Jira icon in the toolbar
3. Select "Create Jira Issue" from the dropdown
4. Confirm the action in the dialog
5. Issue is created in your configured Jira project

Creating Jira Service Desk Tickets

1. Open a support ticket
2. Click the Jira icon in the toolbar
3. Select "Create Service Desk Ticket" from the dropdown
4. Confirm the action in the dialog
5. Service desk ticket is created

Linear Integration

Create Linear issues from support tickets:

• Team Assignment - Issues created in configured team
• Issue Types - Bug, Feature, or Task
• Description - Auto-populated from ticket content
• Priority - Maps from ticket priority

Creating Linear Issues

1. Open a support ticket
2. Click the Linear icon in the toolbar
3. Confirm the action in the dialog
4. Issue is created in your configured Linear team
5. Issue link is copied to clipboard

Configuration Requirements

Before using integrations:

• Jira Setup - Configure Jira in settings with project key
• Service Desk Setup - Enable Service Desk in Jira integration
• Linear Setup - Configure Linear with default team

Setup Links

Quick access to configuration:

• Unc configured integrations show as grayed out
• Click to navigate to settings
• Configure integration and return to continue

Issue Mapping

Ticket data maps to issue fields:

• Subject - Issue title/summary
• Description - Issue description with conversation
• Priority - Issue priority level
• Customer - Reporter or custom field
• Category - Issue type or labels

After Creation

• Toast notification confirms success
• Issue key/ticket number displayed
• Link opens in new tab (if available)
• Continue working in support dashboard

Best Practices

• Configure integrations before first use
• Use for bugs and feature requests
• Include clear ticket descriptions
• Set appropriate priority levels
• Link back to support ticket in issue