Support Dashboard Overview

Support Dashboard Overview

The Support Dashboard provides a centralized inbox for managing all customer support requests. View, respond to, and track tickets in one place.

Key Features

• Split View Layout - Ticket list on the left, details on the right
• Real-time Updates - Automatic refresh of ticket list
• Resizable Panels - Customize the layout to your preference
• Pagination - Navigate through large ticket lists (8 per page)
• Quick Actions - Resolve, archive, edit, and delete tickets

Ticket Information

Each support ticket shows:

• Customer Name/Email - Who submitted the request
• Subject - The ticket title/summary
• Description - Initial ticket content
• Status - New, Open, In Progress, Resolved, or Closed
• Priority - High, Medium, or Low
• Category - Bug Report, Feature Request, General, Billing, or Account
• Message Count - Number of replies in the conversation
• Created Date - When the ticket was submitted

Status Indicators

• New - Blue badge, unread indicator dot
• Open - Yellow badge
• In Progress - Orange badge with spinner
• Resolved - Green badge with checkmark
• Closed - Gray badge with checkmark

Priority Levels

• High - Orange badge with left border indicator
• Medium - Yellow badge
• Low - Gray badge

Navigation

• Click any ticket in the list to view details
• Use the search bar to find specific tickets
• Filter by status or priority
• Switch between Inbox and Archive views
• Use pagination to browse through pages

Integrations

The Support Dashboard integrates with:

• Jira - Create Jira issues from tickets
• Jira Service Desk - Create service desk tickets
• Linear - Create Linear issues from tickets

Getting Started

1. Navigate to the Support Dashboard from the sidebar
2. Review incoming tickets in the inbox
3. Click on a ticket to view the conversation
4. Update status, priority, or category as needed
5. Reply to customers or add internal notes
6. Resolve tickets when complete