Receive support emails as tickets with inbound email

Inbound email lets your customers keep emailing the support address they already know — like [email protected] — while every message lands in AppGram as a support ticket. No new address for customers to learn, no inbox to babysit.

How it works

AppGram gives each project a unique inbound address. You set a single auto-forward rule on your existing support inbox that points to it. From then on, every email your customers send is forwarded into AppGram and turned into a ticket — replies thread onto the original ticket automatically.

Setting it up

1. Open Project Settings → Communication.

2. Find the Inbound Emails card. AppGram shows your project's unique inbound address (for example [email protected]).

3. Click the copy button next to the address.

4. In your email provider (Gmail, Outlook, Zoho, and so on), create an auto-forward rule on your support inbox that forwards all mail to the address you copied.

That is the whole setup — there is no separate "enable" step. The address existing is the setup.

Confirming forwarding

Most email providers send a confirmation request the first time you set up forwarding. AppGram catches it for you, and the Inbound Emails card walks through three states:

• Address ready — you have your address; AppGram is watching for the forwarding confirmation request.

• Action required — approve forwarding — your provider sent a confirmation request. The card shows a Confirm forwarding button that opens the provider's confirmation page. Approve it there. If your provider uses a code (such as Yahoo or Zoho), AppGram shows the code to paste.

• Forwarding active — once the first real email comes through, AppGram verifies forwarding automatically and inbound email is live.

The card polls in the background, so it updates on its own as each step completes — you do not need to refresh.

Watching inbound activity

To see what is coming in, go to Developer → Logs and open the Inbound Emails tab. Each entry shows who it came from, the subject, when it arrived, and what AppGram did with it:

• New ticket — opened a fresh support ticket.

• Reply — appended to an existing ticket's thread.

• Verification — a forwarding-confirmation email that was caught.

• Ignored — received but did not produce a ticket.

Entries that created or updated a ticket link straight to it.

Permissions and availability

• Setting up the inbound address requires the projects:manage scope.

• Viewing the inbound email log requires projects:view.

• If you see "Inbound email isn't available," your AppGram instance does not have an inbound email domain configured — contact your administrator.