1. Home
  2. Help Center
  3. Support Dashboard
  4. Integrations: Jira and Linear

Integrations: Jira and Linear

Integrations: Jira and Linear

Integrate your support workflow with Jira and Linear to create issues and track them alongside your support tickets.

Overview

Integration buttons appear in the ticket toolbar:

  • Jira - Create Jira issues from support tickets
  • Jira Service Desk - Create service desk tickets
  • Linear - Create Linear issues from support tickets

Prerequisites

Before using integrations, you must:

  1. Navigate to Settings > Integrations
  2. Configure Jira or Linear integration
  3. Set up project/team mappings
  4. Enable integration for your organization

Jira Integration

Create standard Jira issues:

  1. Open a support ticket
  2. Click the Jira button in the toolbar
  3. Select "Create Jira Issue" from dropdown
  4. Confirm creation in the dialog
  5. Issue is created in Jira
  6. Issue URL opens in a new tab

Jira Service Desk

Create customer-facing service desk tickets:

  1. Open a support ticket
  2. Click the Jira button in the toolbar
  3. Select "Create Service Desk Ticket" from dropdown
  4. Confirm creation in the dialog
  5. Ticket is created in Service Desk
  6. Ticket URL opens in a new tab

Linear Integration

Create Linear issues for tracking:

  1. Open a support ticket
  2. Click the Linear button in the toolbar
  3. Confirm creation in the dialog
  4. Issue is created in Linear
  5. Issue URL opens in a new tab

Integration Button States

  • Configured - Colored button with integration icon
  • Not Configured - Grayed out button with settings hint
  • Creating - Loading spinner while creating issue

Jira Configuration Requirements

  • Project Key - Jira project identifier (e.g., "PROJ")
  • API Token - Jira API authentication
  • Base URL - Your Jira instance URL
  • Service Desk - Optional service desk configuration

Linear Configuration Requirements

  • Default Team ID - Linear team to create issues in
  • API Key - Linear API authentication
  • Workspace ID - Your Linear workspace

Data Mapped to Issues

When creating an issue, the system maps:

  • Subject → Issue Title
  • Description → Issue Description
  • Conversation → Linked in description
  • Attachments → Added as issue attachments

Issue Creation Feedback

  • Toast notification confirms success
  • Issue key displayed (e.g., "PROJ-123")
  • Issue URL opens automatically
  • Support ticket remains open for follow-up

Best Practices

  • Create issues for bugs that need tracking
  • Use Linear for feature requests
  • Use Service Desk for customer-facing requests
  • Include relevant attachments when creating issues
  • Link issues back to support tickets for context