Archiving and Deleting Tickets
Archiving and Deleting Tickets
Manage ticket lifecycle by archiving completed tickets and deleting unnecessary ones.
Archiving Tickets
Archive tickets to clean up your inbox while keeping them accessible:
- Keeps tickets accessible - Archived tickets can be viewed later
- Removes from inbox - Archived tickets won't appear in the main list
- Preserves history - All conversation history is saved
How to Archive
- Open the ticket you want to archive
- Click the Archive icon in the toolbar
- Ticket is immediately archived
- Icon changes to "Unarchive"
- Ticket moves to the Archive view
Unarchiving Tickets
- Switch to the Archive view
- Find the archived ticket
- Click the Unarchive icon in the toolbar
- Ticket returns to the main inbox
- Icon changes back to "Archive"
Archive View
- Access via the "Archive" tab above the ticket list
- Shows all archived tickets for the project
- Filters and search work in Archive view
- Unarchive any ticket to return it to inbox
When to Archive
- Resolved tickets you may need later
- Tickets with useful information for future reference
- Completed work you want to keep record of
- Tickets that don't need active attention
Deleting Tickets
Permanently remove tickets you no longer need:
- Permanent - Cannot be recovered after deletion
- Removes all data - Conversation and attachments gone
- Use with caution - Only delete when absolutely necessary
How to Delete
- Open the ticket you want to delete
- Click the Trash icon in the toolbar
- Confirm deletion in the dialog
- Ticket is permanently deleted
- Next ticket in list is automatically selected
Delete Confirmation
A dialog appears to confirm:
- Warning about permanent deletion
- Confirms you want to proceed
- Click "Delete" to confirm or cancel
- Ticket subject and description
- All conversation messages
- All attachments
- Ticket metadata (status, priority, category)
- Test or duplicate tickets
- Tickets created by mistake
- Tickets with no useful information
- Spam or inappropriate content
- Archive instead of deleting when in doubt
- Use Archive for resolved tickets with useful info
- Delete only when absolutely necessary
- Regularly review and archive old tickets
- Keep important historical data archived
What Gets Deleted
When to Delete
Archive vs Delete
| Action | Archive | Delete |
|---|---|---|
| Access | Can view in Archive | Cannot access |
| Recovery | Can unarchive | Cannot recover |
| History | Preserved | Lost |
| Use Case | Keep for reference | Remove permanently |