Archive and Delete Tickets
Archive and Delete Tickets
Manage your support inbox by archiving completed tickets or deleting unnecessary ones.
Archiving Tickets
Archive to remove tickets from the inbox without losing them:
- Keeps Ticket - Ticket is preserved in the system
- Removes from Inbox - Not visible in default view
- Access in Archive - View in Archive tab
- Toggle On/Off - Can unarchive at any time
How to Archive
- Open the ticket you want to archive
- Click the Archive icon in the toolbar
- Ticket is archived immediately
- Disappears from the inbox view
Unarchiving Tickets
- Switch to Archive view
- Find the archived ticket
- Click the Unarchive icon
- Ticket returns to the inbox
Deleting Tickets
Delete to permanently remove tickets:
- Permanent - Cannot be recovered
- Removes All Data - Messages, attachments, all gone
- Confirm Required - Dialog prevents accidents
- Not Recommended - Archive is safer
How to Delete
- Open the ticket you want to delete
- Click the Delete (trash) icon in the toolbar
- Confirm deletion in the dialog
- Ticket is permanently removed
When to Archive
Archive tickets that are:
- Resolved but not yet closed
- Waiting for customer response
- Completed but may need reference
- Historical records you might need
When to Delete
Delete tickets that are:
- Duplicates of other tickets
- Spam or abusive content
- Test or dummy tickets
- Accidentally created tickets
Ticket Lifecycle
Recommended workflow:
- New ticket arrives in inbox
- Work on and resolve the ticket
- Archive when complete
- Delete if truly unnecessary
Archive View
- Click the Archive tab to view archived tickets
- Same search and filters apply
- Can unarchive any ticket
- Can also delete from archive
Bulk Actions
- Currently no bulk archive/delete
- Must handle tickets individually
- Planned feature for future releases
Best Practices
- Archive instead of delete when possible
- Keep resolved tickets for reference
- Delete only truly unnecessary tickets
- Regularly clean up your inbox
- Use archive as long-term storage