<p>Status Pages use different status types to communicate the health of your system and individual services. Understanding these statuses is essential for effective incident communication.</p><h2>Overall System Status Types</h2><h3>Operational</h3><p><strong>Color:</strong> Green (#10b981)<br><strong>Icon:</strong> Check Circle<br><strong>Description:</strong> All systems are functioning normally. No issues detected.</p><h3>Degraded Performance</h3><p><strong>Color:</strong> Amber (#f59e0b)<br><strong>Icon:</strong> Alert Triangle<br><strong>Description:</strong> Systems are operating but with reduced performance or minor issues. Service is still available but may be slower than usual.</p><h3>Partial Outage</h3><p><strong>Color:</strong> Orange (#f97316)<br><strong>Icon:</strong> Alert Triangle<br><strong>Description:</strong> Some services or functionality is unavailable. Users may experience errors or degraded experience for certain features.</p><h3>Major Outage</h3><p><strong>Color:</strong> Red (#ef4444)<br><strong>Icon:</strong> X Circle<br><strong>Description:</strong> Critical system failure. Most or all services are unavailable.</p><h3>Maintenance</h3><p><strong>Color:</strong> Amber (#f59e0b)<br><strong>Icon:</strong> Alert Triangle<br><strong>Description:</strong> Scheduled maintenance is in progress. Services may be temporarily unavailable or have limited functionality.</p><h3>Incident</h3><p><strong>Color:</strong> Red (#ef4444)<br><strong>Icon:</strong> X Circle<br><strong>Description:</strong> Active incident requiring attention. Treated as a major outage.</p><h2>Service Component Status Types</h2><p>Individual services use the same status types as the overall system:</p><ul><li><p><strong>Operational</strong> - Service is running normally</p></li><li><p><strong>Degraded</strong> - Service is running but with issues</p></li><li><p><strong>Partial Outage</strong> - Some features of the service are unavailable</p></li><li><p><strong>Major Outage</strong> - Service is completely down</p></li></ul><h2>Incident Status States</h2><p>Incidents have states that indicate their current stage:</p><h3>Active</h3><p>Incident is currently being investigated or resolved. Status types:</p><ul><li><p><strong>Investigating</strong> - Initial investigation is underway</p></li><li><p><strong>Identified</strong> - The issue has been identified and a fix is being prepared</p></li><li><p><strong>Monitoring</strong> - A fix has been deployed and the team is monitoring for resolution</p></li></ul><h3>Resolved</h3><p>Incident has been fixed and services have been restored.</p><h2>Incident Impact Levels</h2><h3>Minor</h3><p><strong>Color:</strong> Gray (#6b7280)<br><strong>Description:</strong> Limited impact on users. Affects a small subset of users or has minimal service degradation.</p><h3>Major</h3><p><strong>Color:</strong> Amber (#f59e0b)<br><strong>Description:</strong> Significant impact on users. Affects many users or causes notable service degradation.</p><h3>Critical</h3><p><strong>Color:</strong> Red (#ef4444)<br><strong>Description:</strong> Severe impact on users. Most or all users are affected, or service is completely unavailable.</p><h2>Best Practices</h2><ul><li><p>Keep status updates clear and concise</p></li><li><p>Update status regularly during incidents (at least every 30 minutes)</p></li><li><p>Always mark incidents as resolved when services are fully restored</p></li><li><p>Use appropriate impact levels to set user expectations</p></li><li><p>Announce scheduled maintenance in advance when possible</p></li></ul><p></p>