Creating and Editing Articles

Creating and Editing Articles

Articles are the core content of your help center. They contain the actual help information in HTML format.

How to Create an Article

1. Select a flow in the sidebar
2. Click "Add Article" button in the content panel
3. Fill in the article details
4. Write or paste HTML content
5. Click "Save"

Article Settings

• Title - The article's headline
• Slug - URL-friendly identifier (auto-generated from title)
• Content - HTML content of the article
• Excerpt - Short summary shown in article lists
• Article Type - Guide, FAQ, or Tutorial
• Published - Toggle to make visible to users

Article Editor

The article editor provides:

• Full-Screen Mode - Distraction-free writing experience
• Preview Mode - See how content renders
• HTML Support - Full HTML formatting for rich content

HTML Content Tips

Use HTML for rich formatting:

<h2>Section Heading</h2>
<p>Paragraph text here...</p>
<ul>
  <li>Bullet point</li>
  <li>Another point</li>
</ul>
<code>Inline code</code>
<pre><code>Code block</code></pre>
<a href="#">Link text</a>

Article Types

• Guide - Step-by-step instructions
• FAQ - Questions and answers
• Tutorial - Detailed learning content

Editing Articles

• Click on an article in the list
• The editor opens in preview mode by default
• Click "Edit" to modify content
• Changes are saved when you click "Save"

Publishing Articles

• New articles are draft by default
• Toggle the "Published" switch to make visible
• Published articles show a green dot indicator
• Only published articles appear in the live help center

Deleting Articles

• Click the three-dot menu on an article
• Select "Delete"
• Confirm the deletion
• Article is permanently removed from the help center

Best Practices

• Use clear, descriptive titles
• Write concise excerpts for easy scanning
• Structure content with headings and subheadings
• Include code examples with proper formatting
• Add links to related articles
• Review in preview mode before publishing