Forms FAQ

Frequently asked questions about the Forms feature.

What is a Form?

A Form is a customizable contact form that can be embedded on your website or shared via a public URL. Forms support three types: Contact Form for email submissions, Feature Request for collecting feedback/wishes, and Support Ticket for creating support tickets.

What are the different form types?

Contact Form: Standard email form with fields for name, email, and message. Submissions are sent to a configured email address.
Feature Request: Integrates with feedback/wish systems. Supports field mapping to automatically populate request properties.
Support Ticket: Integrates with ticket management systems. Supports field mapping for automatic data population.

How do I create a form?

Navigate to the Forms page from your project dashboard
Click the "New Form" button in the top right
Fill in the form name and description (optional)
Click "Create Form" or press Enter to open the form builder
Configure form settings in the builder (form type, field mappings, etc.)
Add fields using the "+ Add Field" button
Click "Save" to create your form
Set the form status to "Enabled" to make it publicly accessible

What are field mappings?

Field mappings allow you to connect form fields to integration properties when using Feature Request or Support Ticket types. This enables automatic data population when users submit forms.

Title Mapping: Maps a form field to the request title
Description Mapping: Maps a form field to the request description
Email Mapping: Maps a form field to the submitter's email address
Name Mapping: (Support Ticket only) Maps a form field to the submitter's name
Unmapped Fields: Any fields not mapped are saved as user metadata

Can I use forms for customer support?

Yes! The Support Ticket form type is designed for customer support scenarios. You can create support ticket forms where users can submit inquiries or bug reports. The submitted data will integrate with your ticket management system through field mappings.

How many forms can I create?

There is no hard limit on the number of forms you can create. However, we recommend keeping your forms list organized and archiving old forms to maintain good performance.

How do I enable a form?

Forms can be toggled between Enabled and Disabled status. To enable a form:

Go to the Forms tab
Find the form you want to enable in the list
Click the status badge on the form (shows as Disabled)
The badge will toggle to Enabled status, making the form publicly accessible
You can also change the status in the form builder by toggling the enable switch

What is Captcha protection?

Forms include built-in honeypot protection to prevent spam submissions. A hidden honeypot field is included in the form submission to distinguish between human and bot submissions. The system validates the captcha response before accepting the submission.

How do I share a form?

Forms can be shared in several ways:

Public URL: Each form has a unique public URL that can be shared directly
Embed on Website: Embed the form using an iframe or embed script on your website
API Integration: Submit forms programmatically using our REST API for custom integrations
Theme Editor: Customize form appearance using the theme editor (if available)

Can I customize form appearance?

Yes! Forms support customization through theme settings. You can adjust colors, fonts, and border radius to match your brand. Use the Theme Editor button on the Forms overview page to access customization options.

How do I view form submissions?

Navigate to the Forms page and click on the "Submissions" tab. You can view all submissions or filter by specific form. Each submission shows the submitted data, timestamp, and metadata.

What happens when I delete a form?

Warning: Deleting a form is permanent and cannot be undone. All submissions associated with that form will be permanently removed.

Consider exporting submission data before deletion if you need to preserve it
Form submissions and statistics will be affected
You cannot recover deleted forms or their submission data